Booking Terms and Conditions

REGULATIONS FOR BOOKING ACCOMMODATION SERVICES BY ELECTRONIC MEANS  (hereinafter referred to as: ” REGULATIONS “)

1. PRELIMINARY PROVISIONS
   1. These regulations are a standard contract for reservations and define the rights and obligations of the Facility and the Client.
   2. The condition for making a reservation is to complete the form, read and accept the provisions of the Regulations and make payment.
   3. The customer makes a reservation voluntarily. The facility does not charge a reservation fee.
   4. The regulations apply to reservations made from 21/03/2025.
   5. The following terms used in the Regulations will have the meanings set out in the definitions below:
      1. Client  – ​​a natural person who is at least 18 years old and has full legal capacity (consumer) or, in the case of a reservation made on behalf of a company, a person who, in connection with the profession performed or the service provided to a legal person and/or an organizational unit that is not a legal person, to which the law grants legal capacity, makes a reservation in its name and on its behalf (not a consumer);
      2. Facility  – Hotel Shellter*****Resort & SPA, Rogowo 117N, 72-330 Trzebiatów, managed by Shellter Hotel Operator Sp. z o. o. with its registered office in Lubin, ul. Słowiańska 17, 59-300 Lubin, KRS: 0001149727, REGON: 540672862, NIP 6922543226

Email: reservation@hotelshellter.pl, Phone:  +48 538 944 745

1. Online Payments  – online payment methods made available to the Customer by the Property as part of the booking process.
2. Regulations  – these Regulations.
3. TECHNICAL REQUIREMENTS
   1. To make a reservation, you must have an Internet connection and an e-mail account to which you will receive a message confirming your reservation (if the reservation process is completed) or an e-mail about cancelling your reservation (if the reservation process is not completed).
   2. For assistance or any questions, please contact the Venue directly.
4. RESERVATION
   1. MOMENT OF CONCLUSION OF THE RESERVATION:  The reservation is considered to be made when the Facility accepts the request for a reservation – sending an e-mail to the Client with confirmation of the reservation. In the event of not receiving the e-mail, please check the SPAM message or contact the Facility.
   2. CHANGE OF RESERVATION:  The Customer may only change the reservation by contacting the Reception Department directly and in accordance with the terms and conditions for making changes to the reservation.
   3. REFUSAL OF RESERVATION:  The Facility reserves the right to refuse to make a reservation if there are no available rooms in the Facility. In such a case, the Client will automatically receive a message to the email address provided by the Client during the reservation that the reservation cannot be made.
   4. CANCELLATION/REVOKING OF A BOOKING:  Cancellation of a booking by the Client is only possible by directly contacting the Reception Department and under the conditions described in the offer.
   5. BOOKING NOTES:  Comments entered in the form do not bind the Facility in any way. The Facility does not guarantee that they will be fulfilled. The Facility reserves the right to contact the Client by e-mail or telephone to discuss them and inform about payment (both in advance and on the day of arrival), if fulfilling the comments/requests requires it and their implementation only after acceptance by the Facility and the Client.
   6. ADDITIONS:  The additions selected in the reservation are binding on the Facility and if they must be delivered to the room, they will be delivered to the room at the latest upon the Client’s arrival, unless the Client and the Facility decide otherwise through separate arrangements. In the case of personalizing the addition, please contact the Facility in advance to determine the possibility of personalization (e.g. choice of types of flowers, color, etc.).
   7. PAYMENT:  The customer can pay for the reservation via Online Payments. The order is associated with the obligation to pay.
5. HOTEL STAY
   1. The conditions of stay at the hotel are specified in separate regulations of the Facility.
   2. The booking conditions apply directly and in the event of any discrepancy with the facility’s regulations, they take precedence.
   3. The booking conditions are sent by e-mail together with the booking confirmation.
6. RIGHTS AND OBLIGATIONS
   1. The Client agrees to comply with the terms and conditions applicable at the Facility, including, but not limited to, the Facility’s regulations, and to pay all dues on time, as well as to comply with all guidelines, rules and restrictions, in particular those imposed by law or recommendations of relevant authorities and services, which are in force at the Facility.
   2. The Client is obliged to use true data, including personal data which he or she has the right to use.
   3. The Client undertakes not to undertake any actions that are inconsistent with the provisions of generally applicable law or good customs.
   4. The facility undertakes to fulfill the conditions of the reservation made.
   5. The Facility reserves the right to block the e-mail address of a Customer who has violated the provisions of the Regulations or legal regulations.
7. RESPONSIBILITY
   1. The Client is solely responsible for the selection of the reservation and its suitability for their own needs and the needs of the persons for whom they are making the reservation.
   2. The Customer is responsible for his/her own actions and omissions, including providing incorrect information or failure to comply with the Regulations.
   3. Neither the property nor the provider of the booking engine on the website is responsible for the interruption of the booking process at the stage of filling in the form or the so-called abandonment of the shopping cart (non-completion of the booking) by the Customer. The Customer is required to start filling in the booking form again.
   4. Departure before the booked check-out date does not affect the price and is equivalent to being charged a fee according to the terms of the booking.
   5. Neither the property nor the provider of the booking engine on the website is responsible for:
      1. incorrectly entered data by the Customer,
      2. lack of access to the Internet or limitations in its availability,
      3. limitations and/or incorrect operation of software or devices belonging to the Client, which constitute the basis for making the reservation,
      4. damages incurred and profits lost by the Client, which were caused by the actions and/or omissions of third parties and which were beyond the control of the Facility,
      5. damages incurred and profits lost by the Client caused by force majeure,
      6. payments made via Online Payments.
   6. The exclusions or limitations of liability provided for in the Regulations do not apply in cases where, due to the content of mandatory provisions of law, it is not possible to exclude or limit liability, in particular they do not apply to damage caused intentionally.
   7. All claims are subject to a limitation period in accordance with applicable law.
8. COMPLAINTS
   1. The Client has the right to file a complaint and have it considered by the Facility within the statutory period of 14 days from its receipt. Complaints should be submitted by letter or electronically to the Facility’s address. The complaint should include the following Client data: first name, last name, Client’s address, e-mail address provided when booking and a description of the problem that occurred.
   2. Immediately after considering the complaint, the Facility will provide the Client with a response regarding the decision. The response will be sent in the same form in which the complaint was submitted.
9. PERSONAL DATA AND PRIVACY
   1. The principles of personal data processing and privacy protection conditions are specified in the Privacy Policy on the Facility’s website.
10. FINAL PROVISIONS
    1. The Facility has the right to introduce changes to the Regulations and they become effective upon update in the booking engine on the website, provided that the Customer who made the reservation is bound by the Regulations in the version in force on the date of acceptance of the Regulations by the Customer.
    2. If a person notices a violation of the law, that person is obliged to contact the Facility.
    3. In matters not regulated in the Regulations, the relevant provisions of Polish law and/or provisions applicable to the place of residence of the consumer shall apply.
    4. The applicable law is Polish law, and the basis for interpretation is the Regulations in Polish.